Terms and conditions

Last update:  14 July 2020

Purpose

The purpose of the present general sales conditions is to inform any potential customer of the conditions and modalities under which M.Bloq™ carries out the sale and delivery of ordered products, and to define the rights and obligations of each party.

Any order at M.Bloq™ requires adherence to these general sales conditions. A single click validating the order will imply irrevocable and definitive consent on the part of the customer to all of these conditions.

M.Bloq™ reserves the right to modify the present general sales conditions at any time.

Identity of M.Bloq™

Mbloq.com is a registered domain by Double Flush Limited
Unit 507, 5F Chinachem Golden Plaza,
77 Mody Road, Tsim Sha Tsui East,
Kowloon, Hong Kong S.A.R.
Registration no: 294247

The website can be accessed by the following URL: www.mbloq.com

Access to the website or App

The customer shall enable access to the website of M.Bloq™. The customer is responsible for his or her system (this includes the hardware, software and telecommunication). We advise you to install antivirus software on your computer and to update it regularly. M.Bloq™ may invite you to install software (mainly to view or download the pictures). The customer is responsible for the costs of internet access.

Privacy policy

For information about how we handle and protect your personal data, please see our General Privacy Policy.

Use of cookies

For more information regarding the use of cookies, please also see our Cookie Policy.

Product characteristics

At the home page of the website or app, information about the essential characteristics of the product that the customer wishes to order, is available. The customer can consult this information before ordering.

The photographs and images of the products offered for sale are provided only as examples and do not engage M.Bloq™ in any way.

Your uploaded material

You may not use our services to post or obtain material that lead to civil or criminal liability under applicable laws, including but not limited to:

– Any material that goes against public order and good morals (e.g. obscene, threatening, pornographic or offensive material). For material that does not go against public order and good morals, but is only suitable for adults, M.Bloq™ recommends that the customer, after receiving the photos or photo products, apply an ‘adult content warning label’ in the event of any further exchange.

– Any material that may violate the right to privacy, the right to public access, intellectual property or similar rights, as a result of the lack of permission of the owner of these rights.

– Any material sent from an anonymous or false address.

M.Bloq™ is not liable or responsible for the contents of your uploaded material. M.Bloq™ is neither required nor able to check the content of your uploads. If M.Bloq™ acquires knowledge of content that is unlawful or illegal information, M.Bloq™ will immediately prevent access to this information and report the violation to the Public Prosecutor and the competent authorities.

M.Bloq™ reserves the right to communicate any information relating to your account and your images to the competent authorities if they have made a justified request to M.Bloq™. M.Bloq™ is not obliged to inform you thereof.

Use of data storage material

When we receive USB sticks, CDs, memory cards or other data storage material for the development of products by M.Bloq™, they will be returned to the buyer at the indicated address if clearly supplied with his name and address. If this is not the case, they will be kept for a period of three months before they are destroyed. M.Bloq™ is not responsible for loss or damage of physical data storage material.

Links to third-party sites or Apps

We can provide links to third-party sites or apps that may be of interest to you. We have no control over the content or the availability of the content of these sites or apps. It is your responsibility to take note of the privacy policy and other policy options and the service regulations of these websites or apps, and to contact the webmaster or site administrator for possible problems. M.Bloq™ can in no way be held responsible for any damage, direct or indirect, that you would suffer as a result of visiting one of these websites or their content. The use of these websites or apps is entirely at your own risk.

Intellectual property rights

Your photos:

You grant M.Bloq™ a non-exclusive, worldwide and royalty-free license whereby the content of your account may be copied, stored, displayed and transmitted by M.Bloq™, to the extent necessary to provide our services (these services include, but are not limited to, the verification and confirmation of the password, the maintenance and development of our site and the verification of compliance with these terms). You guarantee that you will not invoke your moral rights of paternity and integrity in relation to your uploaded photos. In this way you guarantee that M.Bloq™ can efficiently copy, store, display and send any copyrighted material, taking into account the way of working within the sector.

The M.Bloq™ website and app:

All images, text and other forms of content, including the names and logos of M.Bloq, are protected by copyright, brand, trade name, patent or other intellectual property rights. You may not copy, transmit or distribute these images, text and other forms of content without the prior written consent of M.Bloq, unless copying, sending or distributing is necessary to use our service in accordance with our regulations. If we make third-party software available for your use, you must agree to the respective software licenses and/or guarantee before downloading the software. Each software product is subject to individual company regulations and conditions, and the agreement between you and the company concerned. We do not guarantee that the software you download does not contain infectious or destructive codes, such as viruses, worms or Trojan horses. We give no guarantees on the software of third parties that you download through our service.

Indemnification

By checking that you agree with our Terms and Conditions, you agree to indemnify our officers, directors, employees, agents, licencors, suppliers and other information providers of the service against any loss, expense, damage and costs, as a result of a breach of this agreement or an activity of your account (including irresponsible and wrong conduct) by you or another person who, through your actions or omissions, or for whom you are responsible at that time, had access to your account.

Disputes

Any dispute, as a result of and related to the use of our service, will be initiated before a Chinese court and will be subject to Chinese law.

Limitation of liability

M.Bloq™ can under no circumstances be held responsible for damage resulting from use of the website or app and resulting services such as loss of profit or loss of data.

The responsibility of M.Bloq™ for direct damage is limited to the amount that the user has paid for the service that caused this damage.

Prices

The sales prices of the products offered are indicated in Dollars and include VAT. They do not include the shipping costs, which are billed as additional charges depending on the products ordered. These shipping costs are indicated before validation of the order by the customer.

Order and selection of products

There is no registration fee required to open an account or to order with M.Bloq™. You must be at least 18 years of age to use our service. Are you younger than 18 years old, one of your parents or your guardian must take over. By checking that you agree with our Terms and Conditions, you declare that you meet the above age requirements. To become a member with us, you must enter a valid, active email address on which we can reach you regarding the operation of our service.

Any order implies adherence, without limitation or qualification, to the present general sales conditions. Orders are made exclusively through the M.Bloq™ internet site or app and are systematically confirmed by M.Bloq™ by electronic mail. The registered sale will be considered to be final only after M.Bloq™ has sent an order confirmation to the customer and the full payment has been collected. M.Bloq™ recommends customers to save the order confirmation on paper or as an electronic document.

Upon submission of the order, it is considered that the customer has knowingly and without exception accepted the present general sales conditions, the prices and the amounts of the products ordered.

The customer, having taken note of the products and their characteristics, assumes full responsibility for the choice of the product(s) ordered according to his or her wishes as previously determined in the order. As only the consumer knows the desired use of the products ordered, he or she is the only judge of the compatibility of these products. It is the customer’s responsibility, if he or she does not feel sufficiently informed about the subject, to seek guidance at customer service via the contact form on the website.

Discount codes

Discount codes offered by M.Bloq™ can be used for purchases from www.mbloq.com. Discount codes cannot be combined. M.Bloq™ does not take any responsibility, after a purchase has been completed, for discount codes that have been wrongly used.

Payment

The order must be paid in full upon confirmation of the order. All orders are payable in Dollars. The customer can pay by bank card and by bank transfer:

– Payment by bank card:

  • Bank card payments are processed via Stripe. The transmission of bank information from the servers of Stripe to the bank’s server is executed via SSL encryption. The data provided (card number and expiration date) are thus encrypted. To provide you with the best possible service, we can save your bank card details. If preferred, you can tick this option.
  • M.Bloq™ accepts PayPal, international Mastercard and international Visa cards. We’ll consider the order to be effective when the bank card processing company confirmed the payment. In the event of denial by the processing company, the order will be cancelled.

– Payment by bank transfer:

  • Customers can pay by bank transfer. In this case, the customer will receive an invitation to wire the amount to the bank account of M.Bloq™. For identification purposes, you need to add the reference to the payment. The production of the order will start when the order has been fully paid on the bank account of M.Bloq™. This means that the customer needs to pay the bank charges if applicable.

The customer assures M.Bloq™ that he or she has the authorization for using the chosen payment method, when submitting the purchase order. M.Bloq™ reserves the right to suspend or cancel any order and/or delivery, of any type and at any status of execution, in the event of failure to pay any amount due by the customer, or in the event of a payment problem.

Delivery

The delivery of your products will take place via the postal service of your country or via international delivery services. M.Bloq™ cannot be held responsible for delays in delivery at the hands of the postal service or other delivery services. The delivery times indicated on the website or app are indicative only and do not take delays into account. Delays in delivery may, in no case, result in any form of compensation, refund or cancellation of an order.

What happens if the delivery service fails to deliver the order to the recipient?
Make sure that the delivery of your order is possible. You need to fill in a complete and correct address and make sure your mailbox is accessible and that it bears the name of the recipient. You cannot claim any compensation for a package that was returned to M.Bloq because of an error made by the customer (e.g. incorrect delivery address, address unknown, rejection of reception, not picking up the package at the post office within the time limit or otherwise). Because the logistic costs of managing returned packages far exceeds what can be reasonably accepted by M.Bloq™, the reshipping of returned orders is not possible free of charge.  

What happens if the order gets damaged during transport?
Please contact your transport company. Despite the precautions taken by M.Bloq™ to minimize the risk of damage during transport, your order reaches you in damaged condition. Send us therewith a picture of the damaged product. 

Retraction clause

In consideration of the personal nature of the products ordered at M.Bloq™ (each customer chooses to print his or her images or personal text on the various products ordered), M.Bloq™ does not provide its customers with a retraction clause.

Return of non-compliant products

M.Bloq™ shall allow to return products only in the following cases:
– If the products received do not match the products ordered from the website or app. The order submission confirmation e-mail contains all of the information regarding the products ordered (selected photographs , formats and options) and enables both parties to identify any error on the part of M.Bloq™.
– If the delivered products have defects not associated with the product itself or an incident that occurred during the photo process.

In these two specific cases, complaints must be addressed to M.Bloq™ by e-mail (to the contact provided in the order confirmation e-mail) within a period of 14 days starting on the date of receipt of the photos and must include:
– The customer’s contact information;
– The order reference;
– The reasons for the complaint.

Within a reasonable period following the complaint, M.Bloq™ shall inform the customer of the validity/invalidity of the complaint: in the first case, M.Bloq™ shall reprocess the ordered products. In the second case, M.Bloq™ shall invite the customer to return the order for inspection of the complaint. The customer must send the downloaded files along with a copy of the e-mail sent to M.Bloq™ (the date of the e-mail message must appear on the paper document).In the event of failure to comply with the procedure described above and the periods indicated, the customer cannot make any complaint for non-compliance or visible defect of the delivered products, and the products shall be considered to be compliant and free of any visible defect.

No returns shall be accepted, for example for problems such as:
– considered to be subjective (associated with print preferences, etc.);
– related to a mistake in the choice of the product and/or its options by the customer in the order, which occurred; own adjustments, during shipping (cf. ‘Delivery’ of the present general sales conditions) or during restoration work and/or cleaning of the products. 

Legal guarantee

You are entitled to the legal guarantee for two years. This applies to any lack of conformity of the products ordered by you.

This means that the delivered product must be in accordance with the description that you can find on our website, meets the functionalities that you can expect, must be suitable for the purposes that products of the same type usually serve, offers the performance and qualities that you can reasonably expect from the product, and is free from defects. From the moment you discover a defect, you have two months to contact us via info[at]mbloq.com.

Up to 6 months after the delivery of your product, you only have to prove that there is a defect. Afterwards we can ask you to prove effectively that the defect already existed at the moment of purchase. If possible, we will then repair or replace your product.

The legal guarantee does not apply if you knew that the defect already existed at the time of purchase or if it was caused by you.

Responsibilities

The products offered by M.Bloq™ comply with the European legislation in force.
M.Bloq™ cannot be responsible for any direct or indirect losses that may occur as a result of product orders.
M.Bloq™ invites each of its customers to regularly read its general conditions. M.Bloq™ specifically states that the customer alone is responsible for obtaining the intellectual property rights for the uploaded material and that the company is obligated to hand over to the authorities any order that does not comply with the laws in force.
The customer indemnifies M.Bloq™ against any complaints and/or claims of any person regarding the ordered products.

Partial invalidity

If one or more stipulations of the present general sales conditions are considered to be invalid or declared as such under a law, regulation or following a final decision of a competent court, the force and scope of the other stipulations shall be maintained.

Information technology and freedom

The information collected by M.Bloq™ in any customer order is necessary for the creation of the order by M.Bloq™ and its commercial partners. Members and customers have the right to access, correct and delete any data concerning themselves. This right can be exercised at any time by writing to M.Bloq™ at the e-mail address info[at]mbloq.com.

Customer service and order follow-up

Before, during and after each order, the customer can contact M.Bloq™ via the customer service. Customer services can be contacted via the contact form on the website ( www.mbloq.com)  The customer is advised to keep backups of all material provided to us. In particular, it is up to you to keep back-up copies of images uploaded a downloaded by you. We will not be responsible for keeping back-ups or for the loss of, deletion or corruption of any images or any other material uploaded onto our website or downloaded by the customer.